Last Updated: August 12, 2026123Sugar.com (“123Sugar,” “we,” “our,” or “us”) operates an online educational platform designed to improve understanding of diabetes, metabolic health, and related health concepts (the “Service”).This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and the choices available to you when you use the Service.123Sugar is committed to collecting only information reasonably necessary to operate and improve the Service.For privacy questions or requests, contact: Email: yazanvwich@123sugar.com

1. IMPORTANT HEALTH AND MEDICAL INFORMATION NOTICE

123Sugar is an educational media platform, not a healthcare service.The Service does not provide diagnosis, treatment, medical monitoring, emergency services, or individualized medical advice, and use of the Service does not create a physician-patient relationship.The consumer-facing Service is not designed to receive or maintain Protected Health Information (“PHI”) on behalf of a healthcare provider, health plan, healthcare clearinghouse, or business associate under the Health Insurance Portability and Accountability Act (“HIPAA”).Information submitted directly to 123Sugar should therefore not be assumed to be protected by HIPAA merely because it relates to health or diabetes.Please do not submit medical records or other information intended to become part of a clinical record, including:Medical records or laboratory reportsInsurance informationPrescription recordsDetailed treatment informationSocial Security numbers or similar identifiersIf you voluntarily provide health-related information in a message, survey, or other feature, it may be considered sensitive personal information under certain privacy laws even though it is not a medical record or HIPAA-protected information.We do not use information submitted through the Service to diagnose disease, determine treatment, make medical decisions, or create clinical profiles.

2. INFORMATION WE COLLECT

The information we collect depends on how you interact with the Service.

A. Information You Provide Directly

You may provide information when you:Create an account, if account features are availableSubscribe to emails or educational updatesContact usComplete surveys or feedback formsParticipate in quizzes or educational modulesParticipate in research or usability activities, if offeredSubmit content through interactive or community features, if later enabledInformation may include:NameUsernameEmail addressAccount informationMessages or feedbackSurvey responsesEducational quiz responsesUser-generated contentOther information you choose to provideIf we conduct a formal research study, additional consent forms, privacy disclosures, or study-specific requirements may apply.

B. Educational Interaction Data

We may collect information about how users interact with educational materials, including:Lessons viewedLesson progressQuiz completionQuiz responsesEducational performance patternsVideo engagementFeature usageNavigation through educational contentWe use this information to understand whether educational materials are clear, engaging, and effective.Educational interaction data is not used to diagnose a medical condition, determine treatment, or make clinical decisions about you.

C. Information Collected Automatically

When you access the Service, we and our service providers may automatically receive technical information such as:Internet Protocol (“IP”) addressBrowser typeDevice typeOperating systemPages viewedReferring pages or URLsDates and times of visitsNavigation and interaction dataVideo or lesson engagementApproximate geographic location derived from an IP addressCookie or similar device identifiersSome of this information may constitute personal information under applicable privacy laws even when it does not directly identify you by name.

3. HOW WE USE INFORMATION

We may use information to:Provide and operate the ServiceMaintain user accounts and preferencesSave educational progress, when applicableDeliver quizzes, lessons, videos, and interactive featuresUnderstand how educational content is usedImprove explanations, accessibility, design, and usabilityRespond to questions or support requestsSend emails or updates that you have requestedProtect the Service against fraud, abuse, security threats, or unauthorized accessDebug and maintain website functionalityConduct aggregate analyticsComply with applicable legal obligationsEstablish, exercise, or defend legal rightsWe do not use educational interaction data to make medical treatment decisions about users.

4. COOKIES, ANALYTICS, AND SIMILAR TECHNOLOGIES

123Sugar and service providers that help operate the website may use cookies and similar technologies.These technologies may be used to:Keep the website functioningRemember preferencesMaintain sessionsMeasure website trafficUnderstand how lessons and videos are usedDetect security problemsImprove website performanceCookies may include:Essential cookies: Necessary for website operation, security, or requested functionality.Preference cookies: Used to remember settings or choices.Analytics cookies: Used to understand traffic, engagement, and website performance.Embedded-content technologies: Video players, social media features, or other embedded services may receive information about your browser or device when content is loaded.Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.You may also be able to restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. SALE OF INFORMATION AND TARGETED ADVERTISING

123Sugar does not sell personal information.123Sugar does not use personal information collected through the Service for cross-context behavioral advertising or targeted advertising.We do not knowingly sell or use the personal information of children under 13 for targeted advertising.If our practices materially change in the future, this Privacy Policy will be updated and additional notices or choices will be provided where required by law.

6. WHEN WE MAY DISCLOSE INFORMATION

We may disclose limited information in the following circumstances.

Service Providers

We may use third-party companies to support functions such as:Website hostingCloud infrastructureAnalyticsEmail deliverySecurityVideo hosting or streamingWebsite functionalitySurvey or research toolsThese providers may process information as necessary to provide services to us and are subject to applicable contractual and legal obligations.

Embedded and Third-Party Services

The Service may contain embedded videos, social media tools, links, or other content operated by third parties.Those services may collect information directly from your browser or device and may operate under their own privacy policies.123Sugar is not responsible for the privacy practices of third-party websites or services.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:Comply with applicable law, regulation, court order, subpoena, or legal processProtect the rights or property of 123Sugar or othersInvestigate fraud or security incidentsPrevent abuse or misuse of the ServiceProtect the safety of users or the public

Business Transactions

If 123Sugar undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar organizational transaction, information may be transferred as part of that transaction subject to applicable law.

With Your Direction or Consent

We may disclose information when you specifically request, authorize, or consent to the disclosure.

7. AGGREGATED AND DE-IDENTIFIED INFORMATION

We may create aggregated or de-identified information that does not reasonably identify an individual.For example, we may evaluate:The percentage of users answering a quiz question correctlyWhich lessons users complete most oftenWhich educational explanations appear easiest to understandOverall website engagement trendsWe may use aggregated or de-identified information for education improvement, research, analytics, presentations, or Service development.We will not attempt to re-identify information that we maintain as de-identified except as permitted by law.

8. CHILDREN’S PRIVACY

123Sugar provides educational content that may be useful to children, parents, families, educators, and adults living with diabetes.Protecting children’s privacy is especially important to us.

Children Under 13

We do not knowingly collect personal information directly from a child under 13 unless the collection is permitted by law or we have obtained any required verifiable parental consent.Children under 13 may access educational content with the involvement of a parent or guardian.Unless a specific parental-consent process is provided, children under 13 should not:Create an accountJoin an email listSubmit a contact formProvide their name or email addressUpload personal contentPublicly post informationSubmit other personally identifying informationWe may process limited technical identifiers when necessary to provide, secure, maintain, or support the internal operation of the Service where permitted by applicable law.Such information is not used by 123Sugar to behaviorally advertise to children.

Parents and Guardians

If you are a parent or guardian and believe that a child under 13 has provided personal information to 123Sugar without appropriate permission, contact us at:yazanvwich@123sugar.comWhere required by law, parents or guardians may request to:Review personal information collected from their childCorrect informationRequest deletionRefuse further collection or useWithdraw previously provided consentIf we learn that we collected personal information from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete or otherwise appropriately handle that information.

Children's Data Retention

Personal information collected from a child will not be retained longer than reasonably necessary for the specific purpose for which it was collected or as otherwise permitted or required by law.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.Retention periods may depend on:The type of informationWhether an account remains activeThe reason the information was collectedSecurity and fraud-prevention needsUser support requirementsApplicable legal obligationsWhether the information is needed to resolve a disputeWhen information is no longer reasonably necessary, we may delete, anonymize, or de-identify it.We do not intend to retain personal information indefinitely without a legitimate purpose.

10. DATA SECURITY

We use reasonable administrative, organizational, and technical safeguards designed to protect information against unauthorized access, alteration, disclosure, destruction, or misuse.However, no website, network, storage system, or internet transmission can be guaranteed to be completely secure.Users should use appropriate caution when providing information online.

11. YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live and whether a particular privacy law applies, you may have rights concerning your personal information.These may include the right to:Confirm whether we process your personal informationAccess personal information we maintain about youCorrect inaccurate personal informationRequest deletionObtain a portable copy of certain informationWithdraw consent where processing is based on consentOpt out of certain uses of personal informationOpt out of targeted advertising, sale, or certain profiling where applicableAppeal certain decisions regarding a privacy requestExercise privacy rights without unlawful discriminationBecause 123Sugar does not sell personal information or use personal information for targeted advertising, there may be no information processing to opt out of in those categories.To submit a privacy request, contact:yazanvwich@123sugar.comPlease include enough information for us to understand and appropriately respond to your request.We may need to verify your identity before completing certain requests.We will respond within the timeframe required by applicable law.Where applicable, an authorized agent may submit a request on your behalf, subject to appropriate verification.If applicable law gives you a right to appeal a privacy decision, you may submit an appeal to the same email address with “Privacy Appeal” in the subject line.

12. EMAIL COMMUNICATIONS

You may unsubscribe from promotional or educational emails at any time by:Using the unsubscribe link contained in the email, orContacting us at yazanvwich@123sugar.comWe may still send administrative or transactional communications that are necessary to provide a service you requested.

13. PRIVACY PREFERENCE SIGNALS

Some browsers and devices allow users to send privacy preference signals, including Global Privacy Control or similar mechanisms.We will process legally recognized privacy preference signals when required by applicable law and when they apply to our data practices.Some browsers also transmit “Do Not Track” signals. Because there is not a universally adopted standard governing all Do Not Track signals, our response may vary depending on the technology and applicable legal requirements.

14. INTERNATIONAL USERS

123Sugar is operated from the United States.If you access the Service from another country, information may be transferred to, processed in, or stored in the United States or other jurisdictions where our service providers operate.Privacy and data protection laws may differ between jurisdictions.Where applicable law grants you additional privacy rights, we will process eligible requests in accordance with those requirements.

15. THIRD-PARTY LINKS

123Sugar may link to educational organizations, healthcare resources, nonprofit organizations, social media platforms, or other third-party websites.A link from 123Sugar does not mean that we control the third party’s privacy or data practices.We encourage users to review the privacy policies of external websites before providing personal information to them.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:Changes to the ServiceNew featuresChanges to our information practicesChanges in technologyLegal or regulatory developmentsWhen we update the Policy, we will revise the “Last Updated” date above.If a change materially affects how previously collected personal information is used, we will provide additional notice or obtain consent when required by applicable law.

17. CONTACT US

Questions, concerns, or privacy requests may be sent to:123Sugar
Email: yazanvwich@123sugar.comFor matters involving personal information collected from children under 13, parents and guardians may also use this contact information to request access, deletion, or cessation of further collection where applicable.