Privacy Policy – 123Sugar.com

Last Updated: [1/16/2026]

123Sugar.com (“123Sugar,” “Company,” “we,” “our,” or “us”) operates an online educational platform focused on improving public understanding of diabetes and metabolic health (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website and related services.

By using the Service, you agree to the collection and use of information in accordance with this Policy.

For questions or requests regarding this Privacy Policy, contact:
yazanvwich@123sugar.com

1. Important Medical Information Notice

123Sugar is an educational media platform and not a healthcare provider.

We do not provide diagnosis, treatment, or medical monitoring.
We do not request or intentionally collect medical records or Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

Users should not submit personal medical records through forms, messages, or community features.
Any health-related information voluntarily shared is treated as general correspondence and not a medical record.

2. Information We Collect

A. Information You Provide Voluntarily

You may provide information when you:

• Create an account
• Subscribe to emails or newsletters
• Contact us
• Participate in quizzes or educational modules
• Post in community areas (if enabled)

This may include:

  • Name or username

  • Email address

  • Messages or feedback

  • Educational responses (non-clinical)

  • User-generated content

B. Automatically Collected Information

When you access the Service, we automatically collect technical and usage data:

  • IP address

  • Device type and operating system

  • Browser type

  • Pages visited and navigation paths

  • Time spent on pages

  • Interaction with lessons or videos

  • Referring URLs

  • Approximate geographic region (city/state level)

This information cannot reasonably be used by us to directly identify you personally.

C. Educational Interaction Data

To improve clarity and effectiveness of teaching material, we may record:

  • Lesson progress

  • Quiz completion

  • Aggregate performance patterns

  • Feature engagement

This data is used only to improve educational design and is never used for clinical profiling or medical decision-making.

3. How We Use Information

We process collected information for legitimate operational purposes, including:

PurposeExamplesPlatform functionalityDeliver content and maintain accountsEducation improvementUnderstand which explanations are effectiveCommunicationRespond to support inquiriesSecurityDetect fraud or abuseAnalyticsImprove usability and accessibilityEmail updatesOnly if you opt-in

We do not sell personal information.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Maintain login sessions

  • Measure traffic and engagement

  • Improve educational delivery

  • Remember user preferences

You may disable cookies through your browser settings, though some features may not function correctly.

5. Sharing of Information

We share limited data only in the following situations:

Service Providers

We may use trusted vendors for:

  • Hosting infrastructure

  • Analytics

  • Email delivery

  • Video streaming

These providers may access limited technical data solely to perform services on our behalf and may not sell or repurpose it.

Legal Requirements

We may disclose information if required to:

  • Comply with law or legal process

  • Protect rights or safety

  • Prevent fraud or abuse

We do not sell, rent, or trade user personal information.

6. Data Retention

We retain information only as long as reasonably necessary for:

  • Service operation

  • Security monitoring

  • Legal compliance

  • User support

You may request deletion at any time.

7. Data Security

We implement commercially reasonable administrative and technical safeguards to protect information.

However, no internet transmission or storage system is completely secure.
Use of the Service is at your own risk.

8. Children’s Privacy (COPPA)

The Service is intended for general audiences.

We do not knowingly collect personal data from children under 13.
If a parent or guardian believes a child submitted personal information, contact us and we will promptly remove it.

9. Your Rights and Choices

You may request:

  • Access to your stored data

  • Correction of inaccurate data

  • Deletion of your data

  • Opt-out of email communications

Requests: yazanvwich@123sugar.com

We will respond within a reasonable timeframe consistent with applicable law.

10. International Users

If you access the Service outside the United States, you consent to transfer and processing of your information in the United States.

11. Do Not Track Signals

Some browsers transmit “Do Not Track” signals.
Because there is no consistent industry standard, the Service may not respond to these signals.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Continued use of the Service after changes indicates acceptance of the updated policy.

What we strengthened vs normal templates

This version now:

  • explicitly distances HIPAA

  • covers quizzes + education tracking

  • covers future community features

  • covers analytics defensibility

  • reduces “medical reliance” liability

  • handles children exposure risk

  • handles international visitors